Order Process

PROCESS

ST : CURATED
item(s) will ship within 5 business days after your order is processed. you'll receive an email when you submit your order & another when the shipment is sent out. US delivery times range from 2-3 days, international orders vary by country & cannot be guaranteed an exact delivery date. 

ST : BASICS
we request a 10 business day lead time for your piece(s) to be produced in-house. you'll receive an email when you submit your order & another when the shipment is sent out. US delivery times range from 2-3 days, international orders vary by country & cannot be guaranteed an exact delivery date. 

if your order contains a Curated and Basic piece—the package (including the Curated piece) will be sent once the last Basic item is ready for shipment. 

SHIPPING

us domestic:
• $7-13 / depending on weight
• shipped via USPS priority mail, typically arriving within 2–3 business days after drop-off
• please note delivery dates cannot be guaranteed
• we are not responsible for packages that are lost or damaged in transit
• if a package is returned to us on error of the customer (the package was never picked up, incorrect address, etc...), you will be refunded the cost minus shipping & a $20 restocking fee

international:
• $20-32 / depending on weight & country
• shared costs—we know int’l shipping is expensive. so we cover 33% of the total USPS int’l shipping cost
• shipped via USPS first class mail, delivery time varies by country
• please note delivery dates cannot be guaranteed
• we are not responsible for packages lost or damaged in transit
• if a package is returned to us on error of the customer (the package was never picked up, incorrect address, etc...), you will be refunded the cost minus shipping & a $20 restocking fee
• international orders do not include tracking information

canada:
• $10-17 / depending on weight
• shared costs—we know int’l shipping is expensive. so we cover 33% of the total USPS int’l shipping cost
• shipped via USPS first class mail, delivery time varies by region
• please note delivery dates cannot be guaranteed
• we are not responsible for packages lost or damaged in transit
• if a package is returned to us on error of the customer (the package was never picked up, incorrect address, etc...), you will be refunded the cost minus shipping & a $20 restocking fee
• international orders do not include tracking information


RETURNS

we are now able to accept returns. item(s) must be unworn or only half of refund will be issued. we do not cover return shipping costs. once returned items are received, you will be refunded the cost minus the initial shipping & a $20 restocking fee. please include your name & order number in the package. the goal is for you to love your purchase, so feel free to contact us with any questions you have before ordering—glad to help in any way!



ORDER CHANGES

contact us asap and if the order hasn't been released, we’ll definitely try to help you out.
email info@subhitaha.com to inquire about your order.