FAQ

i have a question.
email us—info@subhitaha.com. we're here to help! we'll get back to you as soon as possible.

what's the difference between SUBHITAHA and SUBHITAHA : Curated?
Garments under SUBHITAHA are unique designs that are handmade one-by-one & crafted only upon order. ST : Curated is a collection of basics hand selected & produced in larger quantities which allows us to sell them at a less expensive price range.

what if the item is sold out?
ST : Curated items that are sold out are still available to purchase via back-order. this just means it will take longer for your item to arrive. back-order items typically ship out 3-3.5 weeks after the order is placed. everything is the same—it will just take a bit longer to get to you!

how long will it take to receive my order?

ST : Curated—
item(s) will ship 3-5 business days after your order. you'll receive an email when you submit your order & another when the shipment is sent out. US delivery times range from 2-3 days, international orders vary by country & cannot be guaranteed an exact delivery date. click here for more info on the ordering process.

SUBHITAHA Originals—
item(s) will ship 5-8 business days after your order is processed to allow for production of your piece(s). you'll receive an email when you submit your order & another when the shipment is sent out. US delivery times range from 2-3 days, international orders vary by country & cannot be guaranteed an exact delivery date. click here for more info on the ordering process.

is there international shipping?
yes. we ship via USPS First Class mail, delivery time varies by country. click here for rates. please note delivery dates cannot be guaranteed & we are not responsible for packages that are lost or damaged in transit as packages cannot be tracked once they leave the us. so please make sure your shipping address is 100% correct.

can you rush ship my order?
unfortunately, we do not offer expedited shipping at the moment. find the shipping times here.

what is the sizing like?
all garments are one-size-fits-all. we refer to it as draped fit, inspired from traditional clothing. it is one of the main sources of inspiration for the brand. in order to achieve that look, the garments are designed much larger than the typical top piece. the width of our pieces range from 27in to 48in.

will all designs always be available for purchase?

all our pieces are individually hand-made, not mass produced. therefore, quantities are limited. we do occasionally bring back a few pieces that are sold out for a limited time.

can i return or exchange an item purchased?
as each garment is individually handmade, we cannot accept returns or exchanges. 
the goal is for you to love your purchase, so feel free to contact us with any questions you have before ordering—glad to help in any way.

can i cancel or change my order after it’s placed?
once your garments has started in production—it cannot be changed. but contact us asap and if it hasn’t started, we’ll definitely try to help you out.